Returns & Exchanges

At Chums, we want you to love your new style, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags. Our streamlined process ensures that finding your perfect fit is as easy as shopping with us.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the items in their original packaging and secure the pre-paid shipping label provided via email to the outside of the box.

3

Ship It Back

Drop off your package at any authorized carrier location; we recommend obtaining a tracking receipt for your records.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing